Refund of fee: a 10% administrative charge will be applied to cancellations before September 1. Booking days cannot be modified. After September 13, no refund will be given (including cancellation of social events). Name changes are requested before October 9. After October 9 no name changes will be accepted. No-shows at the congress will be charged the full fee. Refunds will be processed until mid September 2019. One night deposit needed to confirm any hotel booking. The whole stay has to be paid before September 1 to avoid cancellation of reservation.
NB: This cancellation policy is not applicable for Group/Sponsor reservations (please contact Lucile Généraux)
Divine [id] is developing alternative dispute resolution methods (mediation) for its clients, independent, free and quick, on top of its internal department of claim management.